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Complaint Handling Procedure

How we deal with your enquiries and complaints

Our aim here at PPI News Today is to always provide a high quality service for all our customers but we recognise that things unfortunately do go wrong occasionally.

We take all complaints we receive seriously and aim to resolve all our customers’ problems promptly (within the terms of current regulations).

We recommend that the sooner you bring any concerns to our attention the sooner we can resolve it.

On receipt of your complaint (whether received by letter or online) the matters raised will be investigated by our Customer Services Department who can help you further.

The complaints handling procedure

PPI News Today feel that keeping our customers informed is vital and have in place a monitoring system to check progress.

Action we will take:

Complaints time frames:

We will send an electronic acknowledgement of your complaint within five business days of receipt, giving the name or job title of the individual handling your complaint, together with details of the business’s internal complaints handling procedures.

Within four weeks of receiving your complaint we will send you a final response; or confirm if we are not yet in a position to resolve your complaint and let you know when we will make further contact.

Within eight weeks of receiving a complaint we will send you either:

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to -

Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG
cmc@legalombudsman.org.uk
Tel: 0300 555 0333 (Opening Times Mon – Fri 8.30 – 5.30)
Website: www.legalombudsman.org.uk

Any complaint must be referred to the Legal Ombudsman within six months of the date of our written final response.

Methods of communication:

By Post: SZ Media Limited, Meridien House, 69-71 Clarendon Road, Watford WD17 1DS
By Email: info@szmedia.co.uk
By Telephone: +44 (0)1923 797 300